We guarantee a full refund if your situation applies to the following cases:
- If you have not used your premium account.
- If the purchase has been made less than 48 hours and you are not satisfied with the service due there is some problem with some filehost supported by our website.
If your account has been active for more than 3 Days, you can get a partial refund under following circumstances:
- Customer support isn't able to resolve your issues and more than 40% of the filehosts we support are offline.
- Your account was not banned due to sharing or abuse violations.